What business owners in Sarawak have found
Honest accounts from people who have worked with us — what they came in looking for, what the process was like, and where things stand now.
Back to Home40+
Businesses supported
4.8
Average satisfaction score
3+
Years in Kuching
EN/BM
Bilingual service
What clients have shared with us
Norizan Rashid
Café owner, Kuching
"I was spending maybe an hour a day answering the same questions on WhatsApp — opening hours, whether we do custom cakes, delivery. The chat helper now picks up most of those. It sounds like us, which I was worried about, but Hafizuddin spent time getting the tone right before anything went live."
May 2025
James Tinggal
Trading company, Samarahan
"The reports setup was the one that surprised me most. I had data sitting in three different places and never really looked at any of it. Now I have one thing I check on Monday mornings. It took a bit longer than the initial estimate — six weeks rather than four — but Liana was upfront about that partway through, which I appreciated."
April 2025
Siti Parlina
Tailoring shop owner, Kuching
"I was nervous about technology but Sylvia explained everything very clearly. The workflow support helped me see that I was spending a lot of time on admin that could be eased. Two of the tools they set up I now use every day without thinking about it. Good experience."
May 2025
Michael Bujang
Electrical services, Miri
"I came in mostly just wanting to understand what AI could actually do for a business like mine. The planning chat was worth the time on its own — I got a clear picture of where my week was going. We ended up setting up two tools and both are working well. No hard sell, which I respected."
April 2025
Rozita Yahya
Beauty supply retailer, Kuching
"The chat helper is live on my website now and handles most of the common stock questions. Setup was smooth. The one thing I would say is that you need to be prepared to spend some time in the first week reviewing what it answers — it is not something you just switch on. But they prepared me for that."
May 2025
Azlan Hamid
Property management, Kuching
"Monthly rent and maintenance tracking used to involve me opening four spreadsheets and piecing things together. The dashboard they set up pulls it all into one view. Small thing but it has genuinely saved me time every week. Very happy with the outcome and Liana answered a couple of questions I had a month after the project closed."
May 2025
Three projects, from start to finish
Norizan's Café, Kuching — Chat Helper Setup
Timeline: 10 days
Challenge
Owner spending 45–60 minutes each day responding to repeat customer questions on WhatsApp — order queries, opening times, custom cake enquiries. No capacity to keep up during peak periods.
What We Did
Reviewed three months of saved conversations, identified 14 recurring question types, built a chat helper with responses matching the café's tone, and integrated it with their existing WhatsApp Business account.
Result
Routine message response time reduced from hours to under two minutes. Owner now only handles messages that require a personal decision. Estimated 40–50 minutes freed per day.
James Tinggal Trading, Samarahan — Reports Setup
Timeline: 6 weeks
Challenge
Sales data in one spreadsheet, stock in a second, and invoices in an accounting app. Owner had no single view of where the business stood and was making stock decisions on instinct rather than numbers.
What We Did
Audited all three data sources, built a dashboard combining sales trends, stock levels, and outstanding invoices. Set up a simple weekly summary that arrives automatically each Monday morning.
Result
Owner now has a single view reviewed weekly. One month in, identified a product line performing below expectation that had not been noticed previously. Monthly review session ongoing.
Siti's Tailoring, Kuching — Workflow Support
Timeline: 3.5 weeks
Challenge
Two-person operation handling order intake, measurements, material sourcing, and customer follow-up manually. Measurements and order notes kept in handwritten books, difficult to track.
What We Did
Mapped the full order process in a flow outline, introduced a simple digital order tracking tool, and set up an AI-assisted draft for customer follow-up messages to reduce writing time.
Result
Order status now visible without searching through books. Follow-up message drafting reduced from 10–15 minutes per message to under two. Both tools used daily within the first week after handover.
How to reach us
Phone
+60 82-417 936Address
Jalan Tun Jugah 56, 93350 Kuching, Sarawak
Hours
Mon–Fri 9am–6pm
Sat 10am–2pm
Professional standing
MDEC Digital Ecosystem Member
Malaysia Digital Economy Corporation ecosystem participant, supporting SME technology adoption across Sarawak.
AI Implementation Practitioner — 2023
Certified practitioners in AI integration design and small business application. Ongoing professional development maintained.
Sarawak SME Technology Programme — 2024
Recognised practitioner supporting the programme's digital integration objectives for small businesses across Sarawak.
Vendor-independent practice
No commercial alignment with any AI platform. Tool recommendations reflect client fit, not sales incentive.
Ready to have a quiet word with us?
We are happy to start with a conversation about where your time goes. No pressure, no pitch — just a straightforward discussion.
Get in Touch